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January 23rd – 2008 Kickoff
Detroit Athletic Club
Beth Thomas-Kim
Director,
Consumer Services, Nestle and SOCAP International Chairman presents her vision for
SOCAP
Presentation of Esther Shapiro Award for Visionary Leadership in Consumer
Affairs to Dr. Claus Fornell of CFI Group
March 13th
Consumer Affairs Best Practices
Automation Alley, Troy 12:30-4:30
$35 members, $40 non-members
includes lunch
buffet.
Michael Kuppe, Executive Director, J.D. Power & Associates presents
The
Evolution of Customer Satisfaction –
How Priorities Have Changed Over the Years
Roundtable Discussions on the following topics
(topics were selected based on your
survey feedback)
- Quality Assurance
- Measuring the Voice of the Customer
- Using
KPIs to Drive Performance
- Outsourcing
- Coaching, Mentoring and Empowering
- Email
and Letter Writing
- Networking
cocktail hour at 4:30
April - Great Lakes Chapter
Road Trip
Details coming soon.
April 27-30 - National SOCAP Symposium
What do globalization,
data and reporting and consumer trends all have in common? They are the major themes
that will be addressed at the SOCAP International 2008 Symposium, April 27-30, at
the Boston Westin Waterfront in Boston, MA!
Go to www.socap.org to register or learn
more.
Last day for early bird registration is March 14 so register now.
May 21st
Hockeytown and the Fox Theatre
Detroit 9A-12Noon
We will start with a light
breakfast provided by HockeyTown café.
Dan Walker, Director, Little Caesar Enterprises
National Training will discuss customer service strategy.
Finally, we’ll walk a
few doors down to The Fox Office Centre where Ilitch Holdings Historian Sharon Arend
will provide a fascinating and informative archive presentation including information
about Little Caesars, The Fox Theater, The Detroit Tigers and more.
This will be
followed by a brief tour of The Fox Theatre.
June 12th
SOCAP Great Lakes Annual
Golf Outing - Tanglewood Golf Club The 16th annual SOCAP Great Lakes golf outing
promises to be the best ever! Start planning your foursome.
August
SOCAP Great
Lakes Gives Back
Our first annual Chapter event for our members to volunteer as
a group to provide a service to people with a greater need. This idea was well received
in our survey and we can’t wait to give back!
September 18th
SOCAP Great
Lakes Annual Road Trip
Director, Comcast Customer Care will provide an overview of Comcast customer care with Q/A and tour
October 7-10 SOCAP International Annual Conference
Miami, FL
Join SOCAP International and a variety of industry experts
at the 2007 Annual Conference
at the J.W. Marriott Desert Springs
Hotel in Palm Springs, California.
Go to www.socap.org to learn more.
October -
Recognition Awards for Outstanding Customer Service
In 2007, one of our lucky recipients
received a convertible VW for one week.
November - Back to SOCAP Event – Technology
Forum
One of our most popular events in 2007. We had a packed house to hear presentations
from providers of technologies that enable customer service, primarily for the contact
center industry. Better yet, our presenters sponsor the event, making it free for
our members and their guests.
December - Annual Meeting and Holiday Celebration
Election of Officers for 2009
Presentation of gifts to The US Marines on behalf
of Toys for Tots
Pre-planning for 2009 SOCAP Great Lakes Agenda – the best way to
sponsor your ideas for 2009
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