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Officers & Directors
President
Paul Anker
Account Manager
The OAS Group, Inc.
panker@oasgroup.com
President Elect
Vice President
David Shapiro
SVP, Sales & Marketing
Influent, Inc., A PCCW Teleserices Company
dshapiro@influentinc.com
Secretary
Michael Lage
Care Manager
XO Communications
mlage@xo.com
Treasurer
Willie Daniels
Business Development Manager
Chrysler Group LLC
wad@chrysler.com
Past President
Robert Tamarelli
Director
Voice Data Systems
rtamarelli@govds.com
Directors
Kathleen Eckler
Associate Director, Consumer Response
Kellogg Company
kathleen.eckler@kellogg.com
Rosemary O'Malley
Consumers Affairs Manager
Ford Motor Company
romalley@ford.com
Marjorie A Rolan
Assistant Manager, Consumer Communications
Kellogg Company
marjorie.rolan@kellogg.com
Jean Story
Customer Service Bureau Manager, Quality Assurance
Michigan Department of Treasury
storyj@michigan.gov
Susan Zoma
Manager, Customer Care
Little Caesar Enterprises, Inc.
susan.zoma@lcecorp.com
Of Counsel
Peter Edghill
Manager, Contact Center Governance
Chrysler LLC
peter.edghill@yahoo.com
John Flintosh
Retired
Ford Motor Company
jflintosh@sbcglobal.net
Arthur "Chip" Rohde
Vice President, Business Development
NCO Customer Management, Inc.
chip.rohde@ncogroup.com.
Craig Zurcher
Senior Account Director / RTM
Convergys Corporation
craig.zurcher@convergys.com
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