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MEMBER ROSTER
Each year, the Great Lakes Chapter elects a new slate of officers to lead the group.
In addition to having "official" officers, we welcome the involvement of all of
our members. We have several committees that are chaired by the officers. We are
currently looking for members for the Membership Committee, the Programming Committee,
the Golf Committee, and the Awards Committee. If you're interested in joining one
of these groups, please email the committee chairperson found on the Officer Roster
below.
2008 Officers & Directors
President
Craig Zurcher
Account Executive
Aspect Communications
craig.zurcher@aspect.com
President Elect
Robert Tamarelli
Director
Voice Data Systems
rtamarelli@govds.com
Vice President
Suzanne Wogan
Leader, VW Customer Care
Volkswagen of America, Inc.
sue.wogan@vw.com
Secretary
Susan Zoma
Manager, Customer Care
Little Caesar Enterprises, Inc.
susan.zoma@lcecorp.com
Treasurer
Paul Anker
Account Manager
The OAS Group, Inc.
panker@oasgroup.com
Past President
Doug Tanoury
Manager
IBM
dtanoury@gmail.com
Directors
Kathleen Eckler
Director, Consumer Services
Kellogg Company
kathleen.eckler@kellogg.com
David Shapiro
Chief Sales Officer
Premier BPO
dshapiro@premierbpo.com
Gregory Witherspoon
Senior Manager, Customer Care
XO Communications
gwitherspoon@xo.com
Of Counsel
Peter Edghill
Manager, Contact Center Strategies
DaimlerChrysler-The Chrysler Group
pae@dcx.com
Kendra Faber
Business Assistance Center Manager
Ford Motor Company
kfaber@ford.com
John Flintosh
Retired
Ford Motor Company
jflintosh@sbcglobal.net
Joseph Gagnon
Appliance Doctor
Talk Radio 1600
jgagnon@talkradio1600.com
Arthur "Chip" Rohde
Vice President, Business Development
NCO Group
chip.rohde@ncogroup.com
Click here to view complete roster
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