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MEMBER ROSTER
Each year, the Great Lakes Chapter elects a new slate of officers to lead the group.
In addition to having "official" officers, we welcome the involvement of all of
our members. We have several committees that are chaired by the officers. We are
currently looking for members for the Membership Committee, the Programming Committee,
the Golf Committee, and the Awards Committee. If you're interested in joining one
of these groups, please email the committee chairperson found on the Officer Roster
below.
2008 Officers & Directors
President
Craig Zurcher Account Executive Aspect Communications craig.zurcher@aspect.com
President Elect
Robert Tamarelli Director Voice Data Systems rtamarelli@govds.com
Vice President
Suzanne Wogan Leader, VW Customer Care Volkswagen of America, Inc. sue.wogan@vw.com
Secretary
Susan Zoma Manager, Customer Care Little Caesar Enterprises, Inc. susan.zoma@lcecorp.com
Treasurer
Paul Anker Account Manager The OAS Group, Inc. panker@oasgroup.com
Past President
Doug Tanoury Manager IBM dtanoury@gmail.com
Directors
Kathleen Eckler Director, Consumer Services Kellogg Company kathleen.eckler@kellogg.com
David Shapiro Chief Sales Officer Premier BPO dshapiro@premierbpo.com
Gregory Witherspoon Senior Manager, Customer Care XO Communications gwitherspoon@xo.com
Of Counsel
Peter Edghill Manager, Contact Center Strategies DaimlerChrysler-The Chrysler Group pae@dcx.com
Kendra Faber Business Assistance Center Manager Ford Motor Company kfaber@ford.com
John Flintosh Retired Ford Motor Company jflintosh@sbcglobal.net
Joseph Gagnon Appliance Doctor Talk Radio 1600 jgagnon@talkradio1600.com
Arthur "Chip" Rohde Vice President, Business Development NCO Group chip.rohde@ncogroup.com
Click here to view complete roster
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