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Officers & Directors


President
Paul Anker
Account Manager
The OAS Group, Inc.
panker@oasgroup.com


President Elect


Vice President
David Shapiro
Chief Sales Officer
Premier BPO
dshapiro@premierbpo.com


Secretary
Michael Lage
Care Manager
XO Communications
mlage@xo.com


Treasurer
Willie Daniels
Business Development Manager
Chrysler Group LLC
wad@chrysler.com


Past President
Robert Tamarelli
Director
Voice Data Systems
rtamarelli@govds.com


Directors

Kathleen Eckler
Associate Director, Consumer Response
Kellogg Company
kathleen.eckler@kellogg.com


Rosemary O'Malley
Consumers Affairs manager
Ford Motor Company
romalley@ford.com


Marjorie Rolan
Assistant manager, Consumer communications
Kellogg Company
marjorie.rolan@kellogg.com


Jean Story
Customer Service Bureau Mgr - Quality Assurance
MI Dept. of Treasury/Customer Service Bureau
storyj@michigan.gov


Susan Zoma
Manager, Customer Care
Little Caesar Enterprises, Inc.
susan.zoma@lcecorp.com


Of Counsel

Peter Edghill
Manager, Contact Center Governance
Chrysler LLC
peter.edghill@yahoo.com


John Flintosh
Retired
Ford Motor Company
jflintosh@sbcglobal.net


Arthur "Chip" Rohde
Vice President, Business Development
NCO Financial Systems, Inc.
chip.rohde@ncogroup.com.


Craig Zurcher
Senior Account Director / RTM
Convergys Corporation
craig.zurcher@convergys.com