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We are part of a
25-year-old
international
network of
devoted to
consumer affairs
and
satisfaction issues
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The Great Lakes Chapter of
SOCAP International presents...
September 18th, 2008
SOCAP Great Lakes Annual Road Trip
to Comcast
5775 Interface Dr, Ann Arbor
Featuring:
Scott Montieth
Senior Director Customer Care
providing
an overview of Comcast customer care
with Q/A
and tour
Agenda:
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11:00 a.m. |
Registration & Networking |
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11:30 |
Introductions and lunch |
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12:15 - 2:00 |
Comcast Custom Care |
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2:00 |
Departure |
Discussions will include these topics:
• How Comcast agents use
CASPER- Comcast’s knowledge management system –
to provide world class customer care
• How Comcast agents use
Grand Slam – Comcast’s diagnostics/trouble shooting system –
to quickly diagnose and resolve customer issues
click here to register |
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