View photos from
prior events
2008
Golf Outing
May Meeting
March Meeting
January  Meeting
2007
December Meeting
January Kickoff

Secure Log In
CFI Group October Presentation
Click here for powerpoint presentation
April road show presentation

XO Welcomes SOCAP
 
Customer Service Technology Expo
PRESENTATIONS
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Customer-Centric Solutions
powerpoint presentation


Real Time Improvements through
Dashboards and Analytics



Why Aren't They Coaching in the Call Center?



Putting Communications Enabled
Business Processes to Work
powerpoint presentation


Virtual Queuing..Taking Relationships Off Hold