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ESTHER SHAPIRO AWARD
To recognize and promote the highest standards of performance in all areas of consumer affairs, the Great Lakes Chapter created an annual award for leaders in business, government, academia and the media. This award proudly bears the name of its first recipient; a woman who defined and delivered those high standards over a lifetime of service, the city of Detroit’s long-standing Director of Consumer Affairs, Esther K. Shapiro.

The Esther Shapiro Award is presented annually to visionary leadership in customer service, ethical standards, and consumer affairs.

The Great Lakes Chapter of SOCAP International is currently accepting nominations for 2008 Esther Shapiro Award. If you know someone who has displayed visionary leadership and championed ethical practices in the field of consumer relations and customer service, please submit an online nomination form. The deadline for nominations is December 1st, 2008.

    Past Award Winners

2007 Claes Fornell
 Founder of The University of Michigan’s
American Customer Satisfaction Index (ACSI)
and Chairman, CFI Group Worldwide.
2006 Gerard van Grinsven
President and Chief Executive Officer
Henry Ford West Bloomfield Hospital
2005 Glenn Haege
America’s Master Handyman®

2004

 Jim O’Connor
Group Vice President
Ford Motor Company
2003 Bill Spencer
Investigative Reporter
Channel 7, WXYZ-TV.
2002 Jack Chase
City of Detroit Consumer Affairs Department

2001

 FOX 2 Problem Solvers

2000

 Fred Hoffecker
President, Detroit-area Better Business Bureau

1999

 Frank Kelley
Attorney General Michigan (retired)

1998

 John Flintosh
Regulatory Compliance Manager
Ford Motor Company

1997

 Joe Gagnon
Appliance Doctor
WJR Radio

1996

 Murray Feldman
Business Editor, FOX 2

1995

 Ruth Spencer
Channel 4

1994

 Joe Ducey
Newshawk/Consumer Investigator
WXYZ TV

1993

 Esther K. Shapiro
Director of Consumer Affairs, City of Detroit