Great Lakes Chapter of the Society of Consumer Affairs Professionals in Business (SOCAP) We are part of a 25-year-old international network of professionals devoted to consumer affairs and satisfaction issues.  In fact, the Great Lakes Chapter was the first... beginning with the automotive industry... an industry that has always been devoted to consumer issues. Members include those involved with consumer affairs, customer service, customer relationship management, inbound call centers, market research, information systems integration, sales and marketing, database management, new business and operations. We have monthly, educational meetings where we call on local professionals involved with the industry to share their insights. These are supplemented by national conventions including all SOCAP chapters internationally. Invest in yourself. Stay on top of your profession. Join the Great Lakes Chapter today!